We're thrilled to announce important updates to our Service Level Agreement (SLA) concerning uptime commitments.
Since we always want to increase the quality of our service, we've revisited and enhanced our SLA terms to reflect these goals more than ever before.
Improved Uptime Guarantee
We're elevating our uptime commitment for the following plans:
| Uptime Changes | Previous | Current |
|---|---|---|
| Free Plan | 99% | 99% (No Change) |
| Pro Plan | 99.8 % | 99.9 % |
| Smart Plan | 99.9 % | 99.95 % |
| Enterprise Plan | 99.9 % | 99.99 % |
| Dedicated Plan | 99.9 % | 99.99 % |
This signifies our relentless commitment to reducing downtimes and ensuring our platform remains available when you need it most.
Why This Matters:
We understand the critical importance of reliability. Every second counts. By enhancing our SLA terms, we aim to provide a more consistent, reliable, and trustworthy service that you can depend on, day in and day out.
Your Feedback Is Valuable:
We thank you for the trust you've placed in our service. As we take this step forward in solidifying our commitment to you, we're eager to hear your feedback. If you have questions, concerns, or suggestions, please don't hesitate to reach out on our Community Slack.